IntraNote ServiceDesk and Technical department support the latest three versions of DocuNote. For example, after the release of version 7.1 versions 7.0 and 6.9 are supported.
See info about release dates, supported and unsupported versions here Software opdateringer.
Error debugging or bug fixing are not conducted on earlier versions. Integration with other products like Microsoft Office and Windows Operating System will be optimally supported in the latest version. To maintain a stable platform, we recommend keeping your installation updated.
Microsofts products are generally supported for the latest two versions, or a minimum of 5 years from Microsoft's release, which relate to Microsofts general support phase. There will be exceptions and special requirements for used operating systems and other products, especially the server environment. That means when Microsoft releases a new version of a product, support for a previously supported version of the product will be discontinued.
This product life cycle requires the customer to maintain clients and servers with contemporary Microsoft products that meet the supported platforms. It is in both the customer's and IntraNote's interest that the systems are continually lifted to modern platforms ensuring that the product works best and that modern technology can be implemented in the product. Read more about Microsoft's lifecycle support here.
Please note that DocuNote does not follow Microsoft's Extended Supported Lifecycle, but their General Support Phase and two latest versions.
When a Microsoft product is no longer supported by DocuNote, collaboration or integration with that product is no longer guaranteed. Below is an updated list of all supported platforms, related to the latest versions.
<aside> ⚠️ Please note:
| DocuNote Desktop Client | Supported |
|---|---|
| Windows 10 64 bit 22H2 (Support ends October 14th 2025) | YES |
| Windows 11 64 bit | YES |
| Windows Server (Citrix/Terminal Services) | |
| On supported Windows Server versions below | YES |
| Azure Virtual Desktop (Windows 10/11) | NO |
<aside> ⚠️ Please note:
| Windows Server | Upgrade | New installation |
|---|---|---|
| Windows Server 2016 64 bit | to 7.0 not 7.1 | NO |
| Windows Server 2019 64 bit | YES | to 7.0 not 7.1 |
| Windows Server 2022 64 bit | YES | YES |
| Windows Server 2025 64 bit | 7.1+ | 7.1+ |
| DocuNote | DocuNote | DocuNote | |
|---|---|---|---|
| SQL Server | 7.0 | 6.9 | 6.8 |
| SQL 2016 64 SP2 CU15 | NO | NO | NO |
| SQL 2017 64 CU31+ *) | UPGRADE | UPGRADE | UPGRADE |
| SQL 2019 64 CU23+ | YES | YES | YES |
| SQL 2022 64 CU9+ | YES | YES | YES |
| SQL 2025 64 | NO, May 26 | NO, May 26 | NO, May 26 |
| Azure SQL Managed Instance | NO | NO | NO |
| Azure SQL DB | NO | NO | NO |
<aside> 💡 *) SQL 2017 is only supported when upgrading from a previous DocuNote version. For new installations, SQL 2019 or 2022 must be used.
</aside>
Read more about Latest updates for SQL Server here.
| Microsoft .NET Framework (servers) | Required |
|---|---|
| .NET Framework 4.7.x | YES |
| Microsoft .NET Framework (clients) | Required |
|---|---|
| .NET Framework 4.7.x | YES |
| Word, Excel, PowerPoint, Visio, Project, Outlook | Supported |
|---|---|
| Microsoft Office 2013 32 bit (Support ended April 11th 2023) | NO |
| Microsoft Office 2016 32/64 bit (Support ends October 14th 2025) | YES |
| Microsoft Office 2019 32/64 bit (Support ends October 14th 2025) | YES |
| Microsoft Office 2021 64 bit | YES |
| Microsoft Office 2024 64 bit | YES |
| Microsoft Office 365 64 bit (version 2501 and lower) | YES |
| Microsoft Office 365 64 bit (version 2502+, support for phrases) | 7.0+ |
| The New Outlook 64 bit (Support for archiving e-mails) | 6.9+ |
<aside> ⚠️
Please notice:
Microsoft offers different Office 365 Apps update channels. We recommend that your IT department use the Monthly Enterprise Channel.
| Office Document formats | Supported |
|---|---|
| doc, xls, ppt (2003)*1), vsd (2003-2010), mpp (2007) | NO MERGE |
| docx, xlsx, pptx, vsdx, mpp | YES |
| msg | YES |
| iOS app support (newest iOS release for a given device) | Supported |
|---|---|
| iOS 16.x | NO |
| iOS 17.x | NO |
| iOS 18.x | YES |
| Android app support (newest release for a given device) | Supported |
|---|---|
| S 12.x | NO |
| T 13.x | NO |
| U 14.x | YES |
| Operating system | From version | Mobile device | Mobile web browser |
|---|---|---|---|
| Android | 14 | Mobile phone, Tablet | Chrome, Mozilla Firefox, Samsung browser |
| iOS | 18 | iPhone, iPod, iPad | Safari, Chrome, Mozilla Firefox |
| --- | --- | --- |
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